A:
Simple answer, try the same kind of cutout software that is used for paper.
How much do you charge?
I have been working in customer service for 10 years now and have never asked my customers this question. It is the one question I am most guilty of asking and have been asked by my colleagues. But why?
Firstly, asking this question can give the wrong impression. My customers expect me to ask this question, and if I don’t they will think I am either unprofessional or rude. Secondly, I am so busy trying to provide a good customer service that this question doesn’t get asked. This question actually took me 3 months to think about why I ask it.
Why do we ask this question?
We ask this question because we have created an issue with the customer, whether it be a complaint, query or just something that we want to know. We treat everyone like a customer but we can only expect to be treated as a customer if we treat others as a customer.
We ask this question because we have to answer and deal with the issue and then help the customer move on with their day. We have to ask the question because we want to be sure the customer will tell us about their problem before they move on. Asking the question ensures we have a proactive approach and won’t have the issue repeat itself.
We ask this question because we want to know how to make a customer’s experience better. If we know how to improve a customer’s experience we will know what services we need to provide. If we don’t know we won’t know what the customer wants.
We ask this question because if we didn’t the customer may get frustrated and walk away. The customer may never return and we will have lost out on a business opportunity.
What is the best way to ask this question?
I would recommend avoiding asking the question straight away. It is better to wait until after the issue is resolved. The customer will feel relieved and happy to tell you about the issue.
You could also ask about the issue as soon as you know about it. If you wait too long you will run the risk of the issue getting forgotten about and the customer not telling you. be359ba680
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